Routing Matrix
Define routing rules for different record types and departments
| Record Type | Department | Primary Route | Escalation | SLA | Actions |
|---|---|---|---|---|---|
| Marriage Certificate | Vital Records | Records Clerk → Supervisor → Delivery | Chief Deputy | 3 days | |
| Birth Certificate | Vital Records | Records Clerk → Verification → Delivery | Chief Deputy | 5 days | |
| Property Deed | Property Records | Intake → Property Clerk → Title Review → Delivery | Property Supervisor | 7 days | |
| Court Records | Civil Records | Intake → Civil Clerk → Redaction → Supervisor → Delivery | Chief Deputy | 10 days | |
| Judgment Records | Civil Records | Intake → Civil Clerk → Legal Review → Delivery | Legal Counsel | 5 days | |
| Criminal Records | Criminal Records | Intake → Background Check → Redaction → Supervisor → Delivery | Chief Deputy | 14 days | |
| Death Certificate | Vital Records | Records Clerk → Verification → Delivery | Chief Deputy | 5 days | |
| Lien Records | Property Records | Intake → Property Clerk → Delivery | Property Supervisor | 5 days |